Buyer Protection

We offer a full refund on the following conditions:

1. You don't receive your order within 60 days from shipment confirmation.
2. The product you received is:

• damaged
• low quality or not as described

 

What you need to do:

In case of non-receipt of product(s) ordered:

• Submit a refund request to sales@scarletpointe.com and attach a copy of the shipment confirmation email you received.

 

In case of damaged, low quality, or not as described:

• Submit a refund request to sales@scarletpointe.com within 15 days from receipt of product and attach the following:
• Photos of the product at the time of delivery.
• Copy of the shipment confirmation email you received.
• Send the item back to the sender's address.  Please note that buyer pays for the return shipping fee.

 

Scarlet Pointe will process your claim within 3-5 business days from the receipt of request.  A credit will be sent to the same account you used when you placed the order.